ANZ cuts 4,500 roles, replaces bankers with Salesforce agents
ANZ is removing 3,500 employees and 1,000 contractors by September 2026 while rolling out Agentforce CRM to business bankers. The bank is automating account summaries, lead prioritization, and task routing, aiming to save each banker one working month per year. This is not a hiring story. This is a replacement story.