Sales Leadership

Vercel CPO: AI agents handle 93% of support, SDR team reabsorbed

Vercel's CPO Tom Occhino detailed how the company runs on hundreds of internal AI agents, posting numbers that should make every B2B sales leader rethink 2026 headcount. The dev platform reabsorbed its SDR team after an AI agent took over lead qualification. Support runs at 93% automation, marketing content starts at 96% AI-drafted.

Jun 7, 2026 · 2 min
Sales Tech

SaaStr built an AI VP of Marketing, runs 20+ agents with 3 humans

Jason Lemkin's SaaStr runs 20+ AI agents with 3 full-time humans, same revenue as when they had 20 employees in 2020. Their custom-built AI VP of Marketing, called 10K, plans campaigns, manages pipeline, and assigns daily tasks. They spent over $500k on AI infrastructure because every AI marketing tool they demoed only wrote content, not strategy.

Jun 7, 2026 · 2 min
Sales Tech

SaaStr runs eight-figure revenue with sub-10 headcount, 21 AI agents

The B2B media company rebuilt its entire go-to-market stack around AI agents in six months. Two humans and a dog now manage sponsor sales, event production, and customer success through specialized agents that book meetings, revive dead leads, and push daily marketing ideas. Owner.com and Klaviyo shared similar AI agent buildouts at SaaStr AI Annual 2026.

Jun 6, 2026 · 3 min
Strategy

Harvey, Lovable ditch CSM title, traditional playbooks for AI customers

Three hypergrowth AI companies are rewriting customer success: Harvey runs old-school on-site for law firms at $190M ARR, AssemblyAI renamed CSMs to forward deployed engineers after technical buyers shut down, and Lovable stopped saying 'AI-powered' entirely. The shift: adoption metrics mean nothing if customers are not changing how they work.

Jun 5, 2026 · 3 min