Vercel CPO: AI agents handle 93% of support, SDR team reabsorbed
Vercel's CPO Tom Occhino detailed how the company runs on hundreds of internal AI agents, posting numbers that should make every B2B sales leader rethink 2026 headcount. The dev platform reabsorbed its SDR team after an AI agent took over lead qualification. Support runs at 93% automation, marketing content starts at 96% AI-drafted.