Sales Tech

CommBank pilots AI loan assistant, no human contact required

CBA is testing an AI agent that handles business loan applications end-to-end, including income verification. The tool lives in the mobile app and uses customer data to answer questions and progress applications without human involvement. This is not a chatbot upgrade, it is agentic AI that takes action.

May 26, 2026 · 2 min
Sales Tech

AI agents running sales ops for $257 monthly, total

SaaStr is running two AI agents that handle marketing ops, sponsor management, and personalized outreach for $257 combined monthly cost. The work previously required multiple full-time staff. LLM costs dropped 95% in 12 months, making agent economics viable for lean GTM teams.

May 25, 2026 · 3 min
Sales Tech

ANZ cuts 4,500 roles, replaces bankers with Salesforce agents

ANZ is removing 3,500 employees and 1,000 contractors by September 2026 while rolling out Agentforce CRM to business bankers. The bank is automating account summaries, lead prioritization, and task routing, aiming to save each banker one working month per year. This is not a hiring story. This is a replacement story.

May 23, 2026 · 3 min
Market Intel

Google AI search cuts clicks: ANZ SMEs face pipeline risk

Google's AI Mode and AI Overviews are changing how buyers find vendors. Early data shows users less likely to click through AI-generated summaries, compressing the top-of-funnel discovery that feeds B2B pipelines. For sales teams relying on inbound leads from organic search, this is a structural shift.

May 22, 2026 · 2 min
Strategy

Anthropic rebuilt sales org around AI, 54% of enterprise logos now self-serve

After Claude Opus 4.6 demand spiked in December 2025, Anthropic's Head of Industries Eleanor Dorfman rebuilt the entire sales org in January 2026. Four months later, 54% of new enterprise logos came through self-serve, on real enterprise terms with real ACV. Here is how they threaded Claude through their existing stack instead of hiring their way out of the problem.

May 22, 2026 · 4 min